Swapping sim cards between iPhone and a Sony

[mark245]

I have an iPhone 5c and my son has a Xperia M4 Aqua, they both have nano sim cards and are on thr same contract (monthly).

Unfortunately, he doesnt like his Sony so I have offered us to swap phones. Can I just swap the cards over myself and he can start using the iPhone, or do I need to go to O2 shop for them to lock the sim to the specific phone?

Many thanks.

Mark

[Cleoriff]

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@mark245 wrote:

No , they didnt allow it because it was an early upgrade!

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Now that shouldn't have made the slightest bit of difference. You still have a 14 day cooling off period...

[MI5]

The only problem with this is that you can't get your upgrade fee refunded but nothing to stop you exchanging for a different phone.

[jonsie]

Yes you are allowed one change of phone.

[mark245]

I was told that because I had to pay off for an early upgrade, tne new phone could not be exchanged later without paying off for the new phone purchase as well!

Will need to contact O2 cust services to find out what the situation is as it is not 2 weeks until Monday 3 Aug. (This was in Kingston Bentalls Centre).

Thanks.

[viridis · Accepted solution]

Not true,
It goes from refundable to exchange only.
I was told in detail about this a few times as I refresh to newer handsets.
As the "speed up" fee is included as a end contract charge, under normal circumstances there is no issue, but as the charge terminates your old connection contract, there is no way to refund it and pin back on the remaining 7, 8,9 months etc, all they can play with is the new current 24 month plan.
Now they can edit it's tariff and the handset but can't refund it as there's no way to revert back.
So they should point out its an exchange only return policy giving you chance to change to a different phone or tariff within the 14 day period.

Get it back and point out your rights, before that 14 day expires!

[MI5]

Correct, exchange handset only but that was what the op wanted?

[viridis]

Yeah, they need to get back pronto.

[Cleoriff]

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@viridis wrote:
Yeah, they need to get back pronto.

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As tomorrow 3rd August ...is the last of the 14 days...

[jonsie]

Let's hope they get it sorted today then.

[mark245]

Sorted out all ok in shop, with refund on previous upfront cost and a handset change  - really don't know why they refused it earlier, must have thought it was an existing upgrade and not new!

Obviously down to the staff you speak too in these places.

Many thanks.