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Spotify premium charge with 02

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DaljitSingh
Level 1: Joiner
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on ‎01-03-2018 08:45

on ‎01-03-2018 08:45

Hi, I have been charged £9.99 for Spotify premium which I cancelled, the charge was on my O2 bill rather than on my bank account, I found out that there is a link on the txt message which sends you to the boku website from here you need to log into your account (there is a link) then you click send pin to request a pin which will be txt to you click on the the green active link and choose cancel subscription, you will receive a confirmation txt this is the free way

Or txt STOP to 78660 but this charges not sure how much though
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MI5
Level 94: Supreme
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on ‎01-03-2018 08:52

on ‎01-03-2018 08:52

Hi @DaljitSingh

It is free to txt that number assuming you have tet messages in your bundle but if you need to discuss this issue with O2, please see these contact details as we are not customer services so cannot see your account details.

http://www.o2.co.uk/contactus (202 from an o2 contract phone).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151985 Posts
  • 651 Topics
  • 28891 Solutions
Registered:

on ‎01-03-2018 08:52

on ‎01-03-2018 08:52

Hi @DaljitSingh

It is free to txt that number assuming you have tet messages in your bundle but if you need to discuss this issue with O2, please see these contact details as we are not customer services so cannot see your account details.

http://www.o2.co.uk/contactus (202 from an o2 contract phone).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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