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on 20-03-2014 17:24
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on 20-03-2014 17:24
I have had my z1 compact for about a month and now for about a week everytime I make or recieve a call just goes silent the person cant hear me and I cant hear them, the phone hasnt hung up it acts as if it is still on the phone
Its not the signal or other persons phone as its happened in various places/people.
Any ideas before I take it back to the shop?
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on 20-03-2014 22:30
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20-03-2014 17:41 - edited 20-03-2014 17:48
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20-03-2014 17:41 - edited 20-03-2014 17:48
Ensure the speakers / ports are clean.
You could try a hard reset but do make a back up first to save your Data.
http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-z1-compact#!Resetting-y...
Try having your sim swapped at an O2 shop first.
Can you try your sim in another phone as a process of elimination.
Ensure your on the most up to date firmware too.
If all fails I would seek assistance from the phone manufacturer before O2 repairs.
Look in their home page for uk support.
Here is the link.
http://www.sony.co.uk/support
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on 20-03-2014 17:54
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on 20-03-2014 17:54
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-03-2014 19:04
Ok after messing about with it I've just realised if I stay typing on my phone on whatsapp or something it doesnt cut out but as soon as I stop typing a few seconds before the screen will go blank (cos ive not done anything) thats when its cutting out!
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on 20-03-2014 19:05
@Anonymous wrote:Ok after messing about with it I've just realised if I stay typing on my phone on whatsapp or something it doesnt cut out but as soon as I stop typing a few seconds before the screen will go blank (cos ive not done anything) thats when its cutting out!
You may have to perhaps try out the advise given.
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on 20-03-2014 19:08
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on 20-03-2014 19:08
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-03-2014 19:18
Haha I will try your advise aswell!!!
There is no screen protector , how do I stop the screen from timing out during calls would that stop it from happening ?
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on 20-03-2014 19:22
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on 20-03-2014 19:22
Look in call settings for proximity sensor or turn off screen during calls etc.
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on 20-03-2014 19:26
There is no option for that on call settings
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on 20-03-2014 19:28
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on 20-03-2014 19:28
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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