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Sony Xperia Z3 Screen Glitching and going black??

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Jenks
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on ‎14-06-2015 17:42

on ‎14-06-2015 17:42

Hey guys, 4 days ago i got a Z3 and I am very happy with it... however once yesterday and once today the screen will glitch out and then the phone will go black. I can feel the phone vibrate when i push the buttons but the only way to fix is to do a hard reset with the button in the SD card slot.

 

Is this a hardware issue? Should i get a replacement?

 

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Bambino
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on ‎14-06-2015 17:46

on ‎14-06-2015 17:46

As you only got the phone 4 days ago you are entitled to a brand new replacement. Don't try fixing it. Return it immediately.

I DO NOT WORK FOR O2



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Jenks
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on ‎14-06-2015 17:43

on ‎14-06-2015 17:43

EDIT: Just as i posted this, the screen went black again during lockscreen and have to reset again. anyone else had this issue?
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MI5
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on ‎14-06-2015 17:45

on ‎14-06-2015 17:45

Have you got any power saving apps on or anything like that?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jenks
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on ‎14-06-2015 17:46

on ‎14-06-2015 17:46

no nothing like that
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Bambino
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on ‎14-06-2015 17:46

on ‎14-06-2015 17:46

As you only got the phone 4 days ago you are entitled to a brand new replacement. Don't try fixing it. Return it immediately.

I DO NOT WORK FOR O2



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MI5
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on ‎14-06-2015 17:47

on ‎14-06-2015 17:47

I'd agree with Bambino - just take it back for a replacement.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jenks
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on ‎14-06-2015 17:48

on ‎14-06-2015 17:48

I will return it tomorrow... damn sunday hours

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viridis
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on ‎14-06-2015 20:03

on ‎14-06-2015 20:03

Agree with bambino, take it back and swap it out.
Nothing wrong with asking to check over the new one in store either, they should happily allow it.
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