Sony Xperia Z3 Compact - WIFI Issues

[Anonymous]

Hi all, I purchased the above phone end of september 2014, about 3-4 weeks later i started having problems with wifi not automatically connecting once returning home from school runs or work. I spoke to O2 and they suggested it was a router problem as the only way i could reconnect wifi on phone was to reset the router. (my husband got the same make of phone on the same day and has had no problems at all with his) My phone was sent for repair in December but come back with having a software reflash done and no fault. It still continues to do it, I have to reset router every 1-2 days.  We have computer,laptop,kindles,ipad and hubbys phone connected to wifi and no problems, I have tried a hard reset. 

Anyone else had this problem and managed to resolve it?

thanks Cathy x

[viridis]

Do you have stamina mode on?

[Anonymous]

No stamina mode is off. 

When phone tries connecting it says ' obtaining ip address, saved and secured to WPA/WPA2 then connected, but then drops back to obtaining ip again

[viridis]

So it momentarily connects then immediately drops out?

[Anonymous]

Yes will connect automatically if i reset router, it will connect fine in and out of the house for between 1-2 days then i will arrive home one day and it won't connect so have to reboot router again.

[Anonymous]

Have you thought about approaching the manufacturer on their uk support website for assistance / repair if you used O2 repairs last time.

[viridis]

When you reset the router does it work as normal for a while then need resetting again?
What router do you have?

[MI5]

Long press on your router name in the phones wifi settings and select "forget this network" from the pop up.
Then scan and reconnect, entering your password again and try if that helps.

[Anonymous]

Does the phone connect to other sources of WiFi such as MacDonald's ?

[Anonymous]

may chance o2 repair again this time if not i will take it up with sony, thanks