on 26-02-2018 11:41
I thought it would be helpful to let others know of a solution I found for a problem I had a couple of months ago with Google's gmail on my Samsung J5 (2016) following an update from Android 6 to 7.
Following the update, gmail stopped fetching the emails automatically. I could retrieve them manually but it wasn't working properly despite all the setting being OK. I searched the internet and tried various changes to settings without avail. I did find a suggestion to uninstall gmail but under the App menu it can be disabled but not uninstalled.Also I didn't want to have to set up my 4 email addressess again.
What did work was uninstalling updates and then reinstalling them.
The steps were:
- Go to Google Play app
- From menu choose My apps & games
- Go to Installed apps and select gmail
- Select Uninstall
- Answer Yes to question about wanting to uninstall updates
- Reinstall updates
I did not have to re-enter the email server details and gmail is now working as intended.
Solved! Go to Solution.
on 26-02-2018 15:03
Hopefully sharing the solution will save others time and irritation.
Before I solved it, I tried other email clients. Samsung's own client, Email, did retrieve messages automatically but it does not appear to support "identities" (I have 2 in addition to the 4 email addresses) nor would it allow a secure SSL connection to one of the IMAP mail servers I use. K9 does support identities and the connections to all servers were secure but it also failed to poll the servers automatically.
My wife also has a Samsung J5 (2016) and that also stopped retrieving emails after the system update. The fix worked on her phone as well.
on 27-02-2018 13:35
Thanks for this @AndyinSuffolk!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?