Severly hacked off

[Anonymous]

I got samsung s5 in March and within one month, it overheated and went off and wouldn't go back on, it was sent away which took two weeks, I got a new phone, which within few weeks same problem has arisen, I called o2 who said oh you got ur own phone back, you didn't get new phone, it's costing me money to travel to shop to get it sent away and I'm extremely hacked off

[Cleoriff]

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@Anonymous wrote:
I've got address of Samsung shop,going to head there tomorrow x

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Good...can you let us know how you get on please? Oh and best of luck....:smileywink:

[Anonymous]

I will thanks for the help x

[Toby]

Hi @Anonymous,

Sorry to hear you feel that you were misled, let me know how you get on and I'll help if I can.

[Anonymous]

The fact o2 lied about sending me new phone and now im heading 30 miles to nearest town to o2 shop again, Im very very unhappy and woukd never recommend o2 too anyone

[Toby]

Hi @Anonymous

I've responded to your PM. Thanks

[Anonymous]

I'm so upset and angry,I left O2 shop in tears with anger and my treatment,I was told in April that my phone couldn't be repaired and I was being sent a replacement,I've now been told that was rubbish and that the motherboard was replaced only,the guy took my phone and went its not even hot,so your lying,also my charger cap has broken and was told that my phone out of warranty and would need to get quote from O2 to repair this before they even looked at fault,he said I was lying more than once about my phone overheating,I went to Samsung shop and phone being sent away I walked out the O2 store in tears

[MI5]

We did advise you to go to Samsung for this very reason....

[perksie]

That's disgraceful, let @Toby know so this can be fed back to the shop.

[jonsie]

Hope Samsung can sort this out properly for you. Awful service from the store.

[Cleoriff]

I am appalled that any shop advisor can call a customer a liar...and cause so much upset....