Seemingly impssible to unlock Sony Xperia XA

[Anonymous]

Hi everyone,

Hoping someone can help here. My missus gave me her old phone, she's on O2 I'm not. Phone has lonog since been paid off, was originally sold through Carphone Warehorse.

Been asking for it to be unlocked and was initially told by O2 that CW had to do it. They said no, O2 must do it. Then was told by O2 that Sony must do it. They said no, O2 must do it. O2 now say they cannot do it. 

What do I do? I lost my (contract) phone in Feb, we're both NHS workers, so could really do with some help here. If I raise a complaint with O2 will they take responsibility here because we are getting passed off every time.

With thanks,

Nick 

[viridis]

Type *#*#7378423#*#* in the dialler.
Go to: service info.
Then into: SIM lock.
Write here or screenshot and post here the entire screen.

Cuz half of what's written here contradicts the other half, which that half shouldn't even be happening, because the other half shouldn't be the case.

[gmarkj]

As expected. Thanks @viridis!

[Anonymous]

Thank you viridis picture attached

[MI5]

Unlocked.

[Anonymous]

The guy at Sony asked meto do this - it would not do it with the o2 sim inserted, it has the ee sim inserted now

[MI5]

Matters not which sim. The phone is unlocked.

[viridis]

Yeah, that's not locked, that menu won't change with a different SIM in.
The fact it came from cpw, they sell unlocked phones, as can be seen by the fact the O2 and ee sim both work... The problem is the Vodafone SIM and God knows what, but something is stopping that SIM working.

[Anonymous]

Thank you all. Ladt thing customer service told me was to swear blind it had to be unlocked by cpw. 

I’ll speak to vodafone and come back to confirm. Thanks again

[viridis]

Nah, trust me, that phone is as unlocked as they come.
No lock and no attempts to unlock.
It's hard unlocked.

[Anonymous]

Wish i had come to you guys first, the jeffing cust svcs people on the phone have sent me on a royal goose chase