Solved: Samsung s8 pre-orders

Anonymous · ‎07-04-2017

Hi everyone, I have pre-ordered the s8 plus as an upgrade and as far as I know I should be getting it 8 days early, so around the 20th I think. However when I was chatting to o2 customer service on the phone he said that they will start shipping the phones tomorrow! Does anyone know if there is any truth in this? Or does anyone else have any details?
Many thanks

MI5 · ‎07-04-2017

We would expect CS to know what was happening.
As just customers like yourself, we only know what O2 tell us and you would know more about your order than we would.
You'll get a dispatch email with tracking data when the phone leaves O2 so you'll know later today if it is arriving tomorrow or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-04-2017

We would expect CS to know what was happening.
As just customers like yourself, we only know what O2 tell us and you would know more about your order than we would.
You'll get a dispatch email with tracking data when the phone leaves O2 so you'll know later today if it is arriving tomorrow or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-04-2017

Have been looking to upgrade to the S8, but Sky are offering a really good deal 30 month contract though. Unused Data rolls over for 3 years, £26 a month for the phone, then 1GB starts from £10 pm, no upfront cost. Unlimited calls and texts if you are a Sky TV customer. The only sticking point only offer 12 months warranty.

MI5 · ‎07-04-2017

The phone will have Samsung's standard 2 year warranty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-04-2017

Thanks for the Info guys, I'm really hoping CS got it right but we will see, fingers crossed

Anonymous · ‎07-04-2017

Thanks @MI5, I was just looking on the Samsung site which confirmed it

Anonymous · ‎18-04-2017

Well this is hopefully the week we shall receive our s8 pre orders 😊, Thursday to be precise .. Not that I'm impatient at all lol.

MI5 · ‎18-04-2017

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-04-2017

Thanks @Anonymous , are you indulging in the s8?

MI5 · ‎18-04-2017

I may do but I've not preordered this time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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