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Samsung phone

Anonymous
Not applicable

Hi my Samsung 6edge phone won't switch on . It hasn't been dropped and is well looked after . Worked fine last night then it died I put it on charge over night but I noticed by the morning it hadn't charged and still won't charge or switch on . I've changed the plug and bought a new charger and still nothing .ive belt bottom volume bottom and power bottom and still nothing . 

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MI5
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Check for fluff or damage in the charging port.
Use a toothpick or an old toothbrush to clean out any muck, but be careful not to damage anything.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
Not applicable
My phone won't switch on
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MI5
Level 94: Supreme
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Registered:
Check for fluff or damage in the charging port.
Use a toothpick or an old toothbrush to clean out any muck, but be careful not to damage anything.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
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MI5
Level 94: Supreme
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Also contact details for Samsung here if required http://www.samsung.com/uk/support/category/mobile/mobiledevice#
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sammy_boy
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If you have access to a wireless charger try that. If it charges via that then it would indicate a charger pier problem.
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Marjo
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@Anonymous wrote:

Hi my Samsung 6edge phone won't switch on . It hasn't been dropped and is well looked after . Worked fine last night then it died I put it on charge over night but I noticed by the morning it hadn't charged and still won't charge or switch on . I've changed the plug and bought a new charger and still nothing .ive belt bottom volume bottom and power bottom and still nothing . 


Hi @Anonymous Did any of the advice above help out or do you still have the problem with the phone not turning on? It would be great to hear how you're doing with it. slight_smile Cheers!

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