Re: Samsung galaxy s7 Software update

Anonymous · ‎02-03-2017

My samsung galaxy s7 updated the software yesterday. Since the update my email folders such as sent items, outbox spam etc are missing. Any advice?

MI5 · ‎02-03-2017

Which email app and who is provider?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

chrisymon · ‎03-03-2017

Yeap that happened to me when my phone updated what i did weas unistall all my email apps then reinstall the apps latest versions and everything went back to normal apart from my gmail app had to do that twice before it worked..

When you uninstall yahoo if you have it switch the phone off and back on again before you re install it. That helped me

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

MI5 · ‎03-03-2017

If the op is not using an imap account they could lose everything by deleting as per your instructions.
Hence the reason I was waiting for an answer from the op.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-03-2017

Hi thanks. I have been at work. Its o2 and hotmail. Ill try unistall etc. 😁

chrisymon · ‎03-03-2017

This was the advise i got straight from samsung when i called them to say i lost all my sent and outbox icons in all my email accounts after update. Maybe they mis informed me then but it works fine now!!!

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

MI5 · ‎03-03-2017

@Anonymous wrote:
Hi thanks. I have been at work. Its o2 and hotmail. Ill try unistall etc. 😁

Yes, you'll be fine with hotmail - I just wanted to make sure before messing it all up completely for you without the full knowledge of the problem.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎09-03-2017

Hey @Anonymous how are you getting on with this issue? Have your email folders reappeared?

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