Samsung S8 update conflict
09-08-2017 19:27 - edited 09-08-2017 19:32
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09-08-2017 19:27 - edited 09-08-2017 19:32
I'm getting conflicting information when I use Smart Switch and the devices internal update feature.
Smart switch asks me to update, (2.8gb) which I do. Then afterwards I try the S8's internal Software update, It then downloads and installs a 108mb file and says it's up to date.
If I then go back to Smart Switch again, it says it needs updating and wants to install the 2.8gb file.
Which is right?
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on 09-08-2017 19:31
The big one sounds like a major firmware upgrade.
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on 09-08-2017 19:34
But it is basically sending me round in circles
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on 09-08-2017 19:44
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on 09-08-2017 19:44
Is your date n time correct?
I would suggest a hard reset, and start again, if not it could a corrupt is., and I would contact Samsung
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 09-08-2017 19:50
If you look at the Smart switch image, it says it wants to update to a lower number.
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on 09-08-2017 19:52
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on 09-08-2017 19:52
I would believe that if it were me.
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on 09-08-2017 20:10
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on 09-08-2017 20:10
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on 10-08-2017 17:40
It looks like the big update is putting your CSC back a revision from QF8 to QF7, the small update is picking this up and updating it back to QF8 which is then picked up by the big update as being different and you go round in circles.
Out of interest, I haven't had a phone like this for a couple of years, are O2 always this slow with security patches. It is now August and my phone is still running 1st June patch?
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on 10-08-2017 18:17
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on 10-08-2017 18:17
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-08-2017 12:02
Hey @Anonymous how are you getting on with the updates - is it still in a loop or did you manage to resolve the issue?