Samsung S7/S8 Video Calling

[Anonymous]

I have the samsung S7 and my partner has the S8 - we've discovered neither of us can use the "video call" option - it comes up saying "video calls canot be made to this phone number"

Anyone know why!?

[MI5 · Accepted solution]

Use a specific video call app like Google Duo https://play.google.com/store/apps/details?id=com.google.android.apps.tachyon&hl=en_GB
I'm pretty sure the native video calling isn't supported bt O2 and if it was, it would cost a small fortune.

[Heyjoe]

This problem is NOT solved. 2 phones returned to samsung after oreo update.1 further one changed by o2.video calling option comes and goes in different areas and countries. But o2 continue to say its not their problem and blame samsung, who in return blame o2 .
Getting totally sick and tired of both companies. Next phone is either google pixel, or back to i phone.
Very *bleep* off customer.