Samsung S7 Edge Camera Lens

[Anonymous]

I've had the phone since release and discovered the other day that the glass lens on the camera has cracked, now this mistified me as i've never dropped the phone and have a decent case for it.

I've done some research and it seems to be a common problem with the phone (https://us.community.samsung.com/t5/Galaxy-S-Phones/s7-edge-rear-camera-glass-broken/td-p/2963)

Has any other user had this ? Also before i contact O2 has anyone had any sucess in getting them to repair or replace the phone ?

Many Thanks.

[MI5]

I would contact Samsung directly and forget o2 - their repairers will blame you and charge you for it.

[Anonymous]

I did think that too but after reading the samsung post they really dont seem interested in recognising it as a problem and blame the user. I have this awful feeling that might go the same way, hence seeing if anyone else has had the same experience.

[MI5]

Well for sure o2 won't fix it for free.....

[Anonymous]

They'll say it's water damage. There favourite excuse 

[Cleoriff]

I certainly would go direct to Samsung. I would not let Anova loose on a phone of mine (unless I had no other choice). Samsung know what they are doing with the phones they manufacture.....and therein lies the difference

[Beenherebefore]

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@Cleoriff wrote:

I would not let Anova loose on a phone of mine (unless I had no other choice). S

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There's always that bloke who does odd jobs in his shed....he's a better option than Anovo

[MI5]

Anything's a better option than Anovo......

[Martin-O2]

Welcome to the community @Anonymous and please do come back to let us know how this turns out for you. 

[viridis · Accepted solution]

1St.
O2 repairs WILL charge you for it. They are only authorised to perform warranty repairs on undamaged handsets.
2nd
Samsung have one of the best cs when it comes to repairing damage due to manufacture fault. The instances where they disputed it, may have been some of the first cases and obviously would bring suspicion, if it is as common as it seems, Samsung will always rather replace a 3$ panel than receive negative press.