Samsung S4 Mini - Randomly Turns Off?

[Anonymous]

Hi

I've had my samsung s4 mini for 2 weeks and noticed it has switched off maybe 4 times now and will not come back on until I've pulled the battery? Anybody else having this problem?

Thanks, Chelsey

[MI5]

Usually caused by app conflicts, esp task killers or battery saving apps, or it could be faulty.
A factory reset is the normal starting point but make sure you back up phone first as it will wipe everything from your phone.

[Anonymous]

Hi Chelsey.


You could try a soft or hard reset but to be honest as you can return a handset you believe is faulty within 14 working days of receiving it I'd be returning it pronto for another.

Hard reset.

http://www.full-reset.com/samsung-galaxy-s4-mini-i9190-hard-reset.html

[Bambino · Accepted solution]

The OP has said that they have had the phone for 2 weeks, bob, so unless the resets work they will most likely have to send it off for repair.

[Anonymous]

I thought it was 7 working days to return a phone and cancel a contract.

Or 14 working days to return a faulty handset for a new replacement @Bambino


http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[perksie]

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@Bambino wrote:

The OP has said that they have had the phone for 2 weeks, bob, so unless the resets work they will most likely have to send it off for repair.

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Correct of course, after two weeks it will have to be sent in for repair, and cannot be exchanged for a new one.

It's a pity they didn't query this earlier.

[Anonymous]

I'm having the same problem with my S4.  A quick search and I found out it's an issue with the battery.  Take it out and see if it has expanded a little bit.  It should be completely flat.  It would appear to be a known issue and it seems a new battery will fix the problem (if, indeed, yours is the same issue).

[Anonymous]

Had the same problem. Bought a new high capacity for my new phone. Phone was switching itself off 3 times in 2 days. Put original battery back in, no problems so far.