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Samsung S21 Ultra

barrypd
Level 1: Joiner
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on ‎23-04-2021 16:54

on ‎23-04-2021 16:54

My New Samsung S21 Ultra keeps dropping out during telephone calls. Does anyone else have this issue. This is my first andriod phone so not too sure if it is something i've not set properly.

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Cleoriff
Level 94: Supreme
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on ‎23-04-2021 18:58

on ‎23-04-2021 18:58

Hi @barrypd 

Check this first. https://status.o2.co.uk/ 

If that's ok then try using 3G instead of 4 or 5G. See if that makes any difference.

It may be a faulty sim.

Veritas Numquam Perit

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Martin-O2
Former Staff
In response to Cleoriff
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on ‎27-04-2021 16:02

on ‎27-04-2021 16:02

Hey @barrypd have you made any progress on your issue or do you still need some help? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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