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Samsung Note 9 - where's the Wifi Calling function?

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Blair2201
Level 1: Joiner
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on ‎01-11-2019 15:05

on ‎01-11-2019 15:05

Hi,

 

Due to living in a poor reception area, I recently switched from a virtual network provider to O2 so that I could benefit from the Wifi Calling feature; however, now that I've switched over, my Note 9 still doesn't show this feature in phone settings.  

It wasn't on my phone before as my old provider didn't offer this service.

 

Any ideas?

 

Cheers

 

 

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MI5
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on ‎01-11-2019 15:08

on ‎01-11-2019 15:08

@Blair2201 

You need either O2 firmware or generic unbranded, if you have EE or Voda firmware it won't work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎01-11-2019 15:08

on ‎01-11-2019 15:08

@Blair2201 

You need either O2 firmware or generic unbranded, if you have EE or Voda firmware it won't work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Blair2201
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on ‎01-11-2019 15:21

on ‎01-11-2019 15:21

Great thanks. Do you know I can download this?
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MI5
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on ‎01-11-2019 15:41

on ‎01-11-2019 15:41

@Blair2201 

Look on XDA forums.

We aren't allowed to tell you on here, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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liggerz87
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on ‎01-11-2019 17:09

on ‎01-11-2019 17:09

Also might be worth seeing if you have wifi calling activated on your account
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