Samsung Galaxy S7 Edge not charging

[Anonymous]

Hi - my son's phone stopped charging recently and we were told in store that we could get this fixed under warranty. However it has now been returned with the message that they couldn't find any fault with the charging components so essentially it's not their problem. I can claim on the insurance but it's a £60 excess which obviously I'm reluctant to pay given the next phone may also suffer from the same defect.

Reading some posts on other forums it seems that this is not an uncommon problem with the Samsung Galaxy phones.

So my question is whether it is worth pursuing this further with O2, or if I should just pay the excess and hope that we are luckier next time? Any guidance much appreciated

[jonsie]

Have you tried a different charge lead or cleaning the port with a soft dry tooth bush? Personally I would deal with Samsung directly. 

[MI5]

Were they able to demonstrate that the phone charged OK when they had it?

[Anonymous]

Yes tried multiple charge leads, bag of rice just in case etc. May go directly to Samsung and see how i get on. Thanks!

[gmarkj · Accepted solution]

Definitely go to Samsung!

Try using a link from the below:

http://www.samsung.com/uk/support/product-repair/

[Anonymous]

They said it wouldn't charge but they couldn't find the fault, which seems a pretty weak response

[MI5]

Totally unacceptable!

[Anonymous]

thanks for the tip and link!

[Anonymous]

Indeed. Faulty device + ineffective warranty + insurance excess = kerching!

[Anonymous]

Another story about anovo not actually doing anything