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Samsung Galaxy S4 - Signal Problems

Anonymous
Not applicable

Hi


I just took out a Samsung Galaxy S4 a few weeks ago.  In my work and surrounding area I get no signal at all even though other people here are on o2 too and have normal signal.  Is there something wrong with my handset?  I use handcent for SMS.

 


Thanks

 

Nicole

Message 1 of 15
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Accepted Solutions

Anonymous
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If you are not picking up 2g but you don't have the "no service" icon showing top right then your S4 is picking up the slightest of 3g. The S4 in common with most smartphones tries to connect to 3g first.
Update to kitkat then go to settings networks more networks then select 2g only.

Please note though that your phone will then stay on 2g everywhere you go. You will need to do the same as above but select auto lte/3g/2g to pick up 3g again.

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Message 15 of 15
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Anonymous
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Hi have a look here first and see if it shows any problems in your postcode http://status.o2.co.uk
Message 2 of 15
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Anonymous
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it says normal coverage for 2g.  I'm not getting any signal whatsoever even though others on o2 are.

Message 3 of 15
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Anonymous
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Hi.

Turn your phone off and on to reset the network connection.

If no help then go through the bullet points of this self help thread.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...
Message 4 of 15
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Anonymous
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Try going into settings connections ,mobile network and selecting gsm only that should give you 2g which is what you need for calls and texts
Message 5 of 15
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Anonymous
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I don't have the option 2g only.  There is auto connect 4h/3g/2g, auto connect 3g/2g, 3g only.  No 2g only

Message 6 of 15
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Anonymous
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I guess you haven't upgraded to kit kat then as that option should be there as O2 brought it back for people with a problem with signal
Message 7 of 15
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Anonymous
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how do I upgrade?  New to samsung/android sorry.

Message 8 of 15
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Anonymous
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Go to settings,general,about device then click on check for updates you will need to be on wifi really
Message 9 of 15
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Anonymous
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Check your mobile data settings is turned on.
Message 10 of 15
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