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on 15-07-2015 17:49
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on 15-07-2015 17:49
I posted a thread about this a good few months ago, and a few weeks ago I finally managed to get my S4 sent off to a repair centre as I've been travelling a lot.
Basically, I was using my S4 more so as a back up phone at this time (it's still under contract for another 4 months), when I went to take it out my drawer to use it I was shocked to see that the screen had come away a little and the home button was completely detached but more shockingly when I picked it up there was a massive bulge at the back - so I managed to take the back case off and seen that the battery had expanded and swelled. I looked it up and seen this was a known issue.
I rang O2 and they said as the battery is no longer under warrenty with O2 I'd have to contact Samsung, so I did. They sent me the packaging to send the phone back to them. I finally got an email a few days ago saying as there was 'physical damage' (the screen and home button) I'd need to pay to get it fixed, which came to just under £110. I was surprised as I made a note saying this is what I found - the battery had clearly expanded and had pushed into the phone and pushed the screen slightly off (the glue has come away) and pushed the home button off - the screen is perfectly intact, no cracks or anything.
I've been on and off the phone with Samsung but they're just not budging, basically the engineer doesn't believe the screen/home button damage was caused by the battery.
What else can I do? I don't see why I have to pay when the reason the screen and home button are damaged is because of their faulty battery..? I'd be a mug to pay it.
I've been referred to their complaints department, also.
Solved! Go to Solution.
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on 16-07-2015 16:02
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on 16-07-2015 16:02
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on 16-07-2015 16:03
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on 16-07-2015 16:03
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-07-2015 16:05
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on 16-07-2015 16:11
It is because of the battery pushing the display off.
But I also understand Samsung's dispute because of the home button detaching while not inside the pressure area.
I believe the glass pinged it off as it flexed back to being straight from being bent as pushed our the frame.
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on 16-07-2015 16:38
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on 16-07-2015 16:38
I've also emailed that exec office email too.
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on 16-07-2015 17:30
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on 16-07-2015 17:30
Nope, there's nothing else Samsung can/will do as the decision has been made.
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on 16-07-2015 17:56
Keep us informed.
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on 16-07-2015 18:22
I've just been on Facebook talking to Samsung UK and they've said that they can see this has been investigated and that the device was not damaged due to the battery swelling so they can't take it any further...
Brilliant! Seems like I'm running out of options...
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on 16-07-2015 18:24
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on 16-07-2015 18:24
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-07-2015 18:28
Nope! The phone at the time was sitting in a drawer all by itself, I was using it as a back up phone as I had an iPhone aswell, I just went to the drawer to take it out and use it when I was going away for a few weeks and seen it in the state I've described.
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