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Samsung Galaxy S4 Battery Swelling.. Samsung are being very stubborn!

Anonymous
Not applicable

 

I posted a thread about this a good few months ago, and a few weeks ago I finally managed to get my S4 sent off to a repair centre as I've been travelling a lot.

 

Basically, I was using my S4 more so as a back up phone at this time (it's still under contract for another 4 months), when I went to take it out my drawer to use it I was shocked to see that the screen had come away a little and the home button was completely detached but more shockingly when I picked it up there was a massive bulge at the back - so I managed to take the back case off and seen that the battery had expanded and swelled. I looked it up and seen this was a known issue.

 

I rang O2 and they said as the battery is no longer under warrenty with O2 I'd have to contact Samsung, so I did. They sent me the packaging to send the phone back to them. I finally got an email a few days ago saying as there was 'physical damage' (the screen and home button) I'd need to pay to get it fixed, which came to just under £110. I was surprised as I made a note saying this is what I found - the battery had clearly expanded and had pushed into the phone and pushed the screen slightly off (the glue has come away) and pushed the home button off - the screen is perfectly intact, no cracks or anything.

 

I've been on and off the phone with Samsung but they're just not budging, basically the engineer doesn't believe the screen/home button damage was caused by the battery. Smiley Mad

 

What else can I do? I don't see why I have to pay when the reason the screen and home button are damaged is because of their faulty battery..? I'd be a mug to pay it. 

 

I've been referred to their complaints department, also. 

 

 

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MI5
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Time to move on with your life and if you ever leave any device for long periods of time in future, remove the batteries, where possible.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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