on 15-07-2015 17:49
on 15-07-2015 17:49
I posted a thread about this a good few months ago, and a few weeks ago I finally managed to get my S4 sent off to a repair centre as I've been travelling a lot.
Basically, I was using my S4 more so as a back up phone at this time (it's still under contract for another 4 months), when I went to take it out my drawer to use it I was shocked to see that the screen had come away a little and the home button was completely detached but more shockingly when I picked it up there was a massive bulge at the back - so I managed to take the back case off and seen that the battery had expanded and swelled. I looked it up and seen this was a known issue.
I rang O2 and they said as the battery is no longer under warrenty with O2 I'd have to contact Samsung, so I did. They sent me the packaging to send the phone back to them. I finally got an email a few days ago saying as there was 'physical damage' (the screen and home button) I'd need to pay to get it fixed, which came to just under £110. I was surprised as I made a note saying this is what I found - the battery had clearly expanded and had pushed into the phone and pushed the screen slightly off (the glue has come away) and pushed the home button off - the screen is perfectly intact, no cracks or anything.
I've been on and off the phone with Samsung but they're just not budging, basically the engineer doesn't believe the screen/home button damage was caused by the battery.
What else can I do? I don't see why I have to pay when the reason the screen and home button are damaged is because of their faulty battery..? I'd be a mug to pay it.
I've been referred to their complaints department, also.
Solved! Go to Solution.
on 19-07-2015 10:16
on 19-07-2015 10:16