Samsung Galaxy S4 Battery Swelling.. Samsung are being very stubborn!

[Anonymous]

I posted a thread about this a good few months ago, and a few weeks ago I finally managed to get my S4 sent off to a repair centre as I've been travelling a lot.

Basically, I was using my S4 more so as a back up phone at this time (it's still under contract for another 4 months), when I went to take it out my drawer to use it I was shocked to see that the screen had come away a little and the home button was completely detached but more shockingly when I picked it up there was a massive bulge at the back - so I managed to take the back case off and seen that the battery had expanded and swelled. I looked it up and seen this was a known issue.

I rang O2 and they said as the battery is no longer under warrenty with O2 I'd have to contact Samsung, so I did. They sent me the packaging to send the phone back to them. I finally got an email a few days ago saying as there was 'physical damage' (the screen and home button) I'd need to pay to get it fixed, which came to just under £110. I was surprised as I made a note saying this is what I found - the battery had clearly expanded and had pushed into the phone and pushed the screen slightly off (the glue has come away) and pushed the home button off - the screen is perfectly intact, no cracks or anything.

I've been on and off the phone with Samsung but they're just not budging, basically the engineer doesn't believe the screen/home button damage was caused by the battery. 

What else can I do? I don't see why I have to pay when the reason the screen and home button are damaged is because of their faulty battery..? I'd be a mug to pay it. 

I've been referred to their complaints department, also. 

[gindygoo]

Put in your complaint, and Google the name of the CEO and write a stiffly worded letter.

Also, it may be worth contacting Samsung over social media as no company likes bad reviews on social media platforms, and will often rectify your issue if you are willing to remove the bad feedback.

Good luck,

Keep us updated.

Charlie.

[viridis · Accepted solution]

OK,  so send the following.. 

Ask them to explain how an un shielded battery that has swollen due to an acknowledged manufacturing defect could not push the display off when the display itself is only attached to the forward frame by means of 3m tape.

Look, they know the only fix for this is a replacement, they're just playing the hard game.

Give them uncontestable evidence and they'll sort it.

[Anonymous]

The bulging battery strikes again

[MI5]

Surprised at Samsung tbh, you must have got them on a bad day....

[Anonymous]

When i had issues with my Samsung Galaxy Note 2 which they claimed wasn't a warranty fault but was.....i emailed uk.execoffice@samsung.com

[Anonymous]

I've had 2 batterie for an S4 swell up and discharge fast. Latest replacement has lasted around a year. In the past, I've always had this problem with Samsung devices

[viridis]

In all fairness, I haven't.
The s4 had an issue but apart from that Samsung batteries are quite good.

[Cleoriff]

I have had 3 Samsung devices and never had a problem with batteries. My grandson had the S4 and now the S5. No problems for him at all. Luck of the draw maybe?

[MI5]

There was a bad batch od s4 batteries that came out of their China factory.
It's possible you got another faulty one before the issue was properly root caused or maybe a lot of them ended up been sold off elsewhere after been purged by Samsung....?