Samsung Galaxy S3 text message trouble

[Anonymous]

Ive had my new galaxy on contract for just over a month and today i can not recieve or send text message... i can not even look through my old messages... when i tap the icon the handset freezes and an error message comes up... i have booked in with th o2guru for wednesday but i really need to text as my work relies on things like this as evidence.  ive deleted all of my current texts and cleared any data... i have an anti virus that runs daily... i know ill just have to wait but has anyone else had this issue and what have you done!!! everyone i have spoken to about their gs3's cant believe it as the have had no trouble with their handsets 😞 help

[Anonymous]

Stupid question I know, Have you taken the battery out with the phone switched on?  I know it is daft but sometimes....................................

[Anonymous]

its not a silly question at all some people need to be told but unfortunatly for me i have had my battery out, my sim card out, my sd card out through out the entire day which has also cause issues with work as when their out no one can get through to me 😞 but thanks

[Anonymous]

I've had mine for months and have not had to even take the back off.  Sorry.  Did you activate the dropbox function?

[Anonymous]

yip but its been connected to my work account, and it has been since i had the mobile do you think that might have something to do with it?

[Anonymous]

If you log in to your dropbox a/c, it may have a copy of your messages.  I'm not sure.  I know that all my photos are copied to there and that my contacts are all copied to my live a/c.  Good luck.  My bed is calling. 🙂

[Anonymous]

thanks for the help, fingers crossed its something simple

[MI5]

Go into settings, applications,all, find the SMS App and clear data / cache, see if that helps.....

[Anonymous]

It's not just you, I'm having this too! I rang o2 and their response was "you've had your phone less than 28 days so we'll just send you a new one". I don't want to go down that route if the new one is going to do the same thing once updated, so am considering doing a factory reset (sooooooo annoying when I've only had it less than 2 weeks so will be restoring settings that I've only just set up, but hey). Please let me know what your Guru says as not having text messaging is inconveniencing me a heck of a lot (hard to explain but personal reasons why I absolutely rely on it and a vulnerable person is at risk while ever this continues!).

I tried clearing the cache from the messaging app to but to no avail.

[macblank]

Some other forums have suggested, doing a FACTORY RESET when updating to JB

Something to do with not all the files changed. And by doing the reset, ull be deleting any old ICS files etc that may not have changed.

I suggest backing up your fone and trying this.

I did this with a new handset swap. WiFi is working better and no probs with sms or mms (even tho when I turned on the new handset, I got an o2 sms saying if I have probs then to all....)