Samsung Galaxy S3 Mini not waking up

[Anonymous]

I have had the S3 Mini for 6 weeks now but twice last week I could not wake it up by pressing the power button, or any other button. The screen remained blank and unresponsive. The first time I restarted the device by dropping the battery and the second time by holding in the power button for about ten seconds, which forced a restart.

Once working again, battery life was at the expected level so nothing had flattened the battery.

Has anyone else encountered this problem? I could not find anything in the Community when I searched.

I will make a warranty claim if it happens again or it is confirmed as a known issue by the Community here.

Thank you

[MI5]

Battery saving apps or other apps in conflict with system settings are common causes. Also hardware issues with faulty battery contacts etc.

[Anonymous]

Ok lets start from the beginning. Most issues are software related so lets have a look at those first.

What version of Android are you cureently running?

Being a new toy have you added lots of Apps? What are they? Any updates recently?

[MI5]

Juice defender, green power, facebook....?

[Anonymous]

BBc Iplayer, Sky Go and angry birds space......?

[Anonymous]

Thank you all for the suggestions so far.

I thought it might be the battery until the second occurrence, when I was able to restart the phone simply by holding the power button down for about ten seconds.

My Android version is: 4.1.1

I have avoided an app-fest by only downloading apps as and when I need them. As well as a couple of banking apps I have: Avast!, Evernote, Airdroid, Olive Tree Bible & Whatsapp.

The preinstalled apps I use regularly are: Flipboard, Ebay S-Planner and Email.

I normally return the phone to the home screen before putting it down.

[MI5 · Accepted solution]

Out of that list I'd try removing Avast first.