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Samsung Galaxy Nexus - Says I have a System Update but I don't.

Anonymous
Not applicable

Hello,

 

I have a Samsung Galaxy Nexus, and for the past few months I have had constant notifications saying I have a system update available. When I attempt to let the update install, the phone reboots and comes up with the Android image and a loading bar. The loading bar gets half way, then the install stops and the Android image becomes led down with a red exclamation mark.

 

I have already had my phone replaced once, it got replaced for a couple of reasons; one of them was this issue.

 

I have phoned O2 customer services before, the only advice I got was to try the Samsung Kies software. After messing around with it for a while, I found out the software doesnt support my phone.

 

I have googled the issue but cannot find a solution. I have tried various options in the recovery boot menu but all it does is prevent the update notification coming through for a couple of days.

 

Any help would be appreciated

2012-11-03 20.07.48.png

 

Message 1 of 16
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MI5
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What does *#1234# give you?
Where did you get the phone ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 16
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Anonymous
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Connection problem or invalid MMI code.

 

I got it from the O2 shop on pay monthly.

Message 12 of 16
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MI5
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It's not looking good for the handset unfortunately....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 16
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Anonymous
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Is it not possible that the code doesn't work because of the phone model? A few things that work on other models dont work on the Galaxy Nexus.

Message 14 of 16
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MI5
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Yes, entirely possible, but I was looking for FW on Sammobile and all they had was Luxembourg or Netherlands, so flashing updates via Odin doesn't seem possible either. I am guessing the bootloader is locked and only O2 (or other tools) can help you with that.

Some more info here http://forum.xda-developers.com/showthread.php?t=1738347

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 16
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macblank
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I know there is a 4.2 apparently it's coming before Christmas... personally I got more chance of waking up pain free!!! lol

this could be the update ur having???????
Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped slight_smile
Message 16 of 16
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