Samsung Galaxy Nexus - Says I have a System Update but I don't.

[Anonymous]

Hello,

I have a Samsung Galaxy Nexus, and for the past few months I have had constant notifications saying I have a system update available. When I attempt to let the update install, the phone reboots and comes up with the Android image and a loading bar. The loading bar gets half way, then the install stops and the Android image becomes led down with a red exclamation mark.

I have already had my phone replaced once, it got replaced for a couple of reasons; one of them was this issue.

I have phoned O2 customer services before, the only advice I got was to try the Samsung Kies software. After messing around with it for a while, I found out the software doesnt support my phone.

I have googled the issue but cannot find a solution. I have tried various options in the recovery boot menu but all it does is prevent the update notification coming through for a couple of days.

Any help would be appreciated

[MI5]

Its not entirely clear from your post, but, have you done a factory reset?

[Anonymous]

I have, and I have also had a brand new phone and the issue still persists.

[MI5]

Hmmmm, most strange. Do you have an SD card in the phone?

[Anonymous]

Nope the phone comes with 32g storage, there isnt an expansion slot.

[MI5]

Thought as much... I was trying to think of things common to both handsets which I guess only leaves the SIM? In view of your other issue, have you requested a new SIM card to try?

[Anonymous]

I hadn't even thought of that but it does make sense that it could be that causing the problem. I'll phone up O2 tomorrow and request a new sim card. Good idea!

[MI5]

It's either that or another faulty handset..... 😞

[MI5]

Just a thought, you should be able to remove SIM and attempt the update over wifi....

[Anonymous]

I just tried it, still the same result. The android image just falls over and a red exclamation mark comes up like below;