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Samsung Galaxy 2 Issues with 2 different handsets

Anonymous
Not applicable

Hi

 

I got my first S2 end of September but about 4 days in, it started turning itself off at random, one night I left it fully charged and by half 6 the next morning I found it had gone off again and once i got it back on by removing the battery and putting it back in again, it was charged to 17%, so after having had it a week, I took it back to the shop and they gave me a new one.

 

Now, after a week of having the new one, it started doing the same thing again, turning off at random, but just now, I was having a conversation with my dad whilst using speakerphone and he said to me...'what's that beeping on the line'? so I went to wake the screen up to take it off speakerphone to see if the beeping would stop, but the screen wouldnt come on. It was as if it was off again, no buttons worked, no screen, nothing, but somehow, the connection was still on for me to be talking to him. I got him to hang up and tried to charge it, no go, had to take the battery out again for it to come back to life.

 

I tried updating firmware but it said there were no updates...any ideas before I go to the shop and do....well, I dont know what really, I gather I have 28days to get a new one and I got this 2nd one on the 5th, but Im not sure having a 3rd one would make any sense if they're all going to be faulty!

 

Some details:

Android Version: 4.0.3

Model GT-I9100P

 

*#1234# gets me this:

PDA: I9100PXXLPH

PHONE: I9100PXXLPC

CSC: 9100PO2ULP4

 

Build info: wed apr 11 12:22:51 kst 2012

 

Any advice / help much appreciated

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MI5
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Nothing wrong with any of that. I can only assume you've been extremely unlucky.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Now the touch screen can't decide if it wants to work or freeze.

 

What happens if I take it to the shop, are they actually going to do anything?

 

If it was just the one phone i'd say i was unlucky, but with 2 phones it feels like anything they do isn't going to fix the problem so giving my phone away might not be worth it

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MI5
Level 94: Supreme
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I'd forget O2 and get in touch with Samsung....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Yeah that's probably well overdue, thanks.

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