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Level 1: Joiner
Posts: 16
Registered: ‎06-01-2021

Re: Samsung Buds promotion

@MI5 Yea thanks, will try and contact them. The only date on the slip was 31st when the phone was sent out.

I can't be the only one with this issue?

Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Samsung Buds promotion

I think you're the first we've heard from but yes, potentially many others.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 16
Registered: ‎06-01-2021

Re: Samsung Buds promotion

Called Samsung claims line.

 

Ive just sent them the original email from preorder so hopefully will get somewhere this time.

 

Email from claims dept.

 

 

Good Afternoon,
Thank you for your call.

Please attach the order confirmation dated 19th of January, so we can have your claim reviewed.

The claim had originally been rejected as the attached document was dated 31st of January, apologies.

Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Samsung Buds promotion

Fingers crossed for you...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 16
Registered: ‎06-01-2021

Re: Samsung Buds promotion

Its been validated! yay.

 

Still not sure why i got sent just the dispatch form!  hopefully i was just the unlucky one.

 

Thanks for your help.  

Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Samsung Buds promotion

Hey @ROB27 

Great news.

Really pleased for you Smiley Happy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 37
Registered: ‎28-01-2021

Re: Samsung Buds promotion

Yay my buds are on the way