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Samsung Buds promotion

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Emz89
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on ‎30-01-2021 18:38

on ‎30-01-2021 18:38

When claiming the buds live with the Samsung s21 Ultra are you able to choose the colour?
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ROB27
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on ‎02-02-2021 22:34

on ‎02-02-2021 22:34

@MI5 Yea thanks, will try and contact them. The only date on the slip was 31st when the phone was sent out.

I can't be the only one with this issue?

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MI5
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on ‎02-02-2021 22:44

on ‎02-02-2021 22:44

I think you're the first we've heard from but yes, potentially many others.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ROB27
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on ‎03-02-2021 12:22

on ‎03-02-2021 12:22

Called Samsung claims line.

 

Ive just sent them the original email from preorder so hopefully will get somewhere this time.

 

Email from claims dept.

 

 

Good Afternoon,
Thank you for your call.

Please attach the order confirmation dated 19th of January, so we can have your claim reviewed.

The claim had originally been rejected as the attached document was dated 31st of January, apologies.

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MI5
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on ‎03-02-2021 12:40

on ‎03-02-2021 12:40

Fingers crossed for you...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ROB27
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on ‎03-02-2021 13:30

on ‎03-02-2021 13:30

Its been validated! yay.

 

Still not sure why i got sent just the dispatch form!  hopefully i was just the unlucky one.

 

Thanks for your help.  

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MI5
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on ‎03-02-2021 14:00

on ‎03-02-2021 14:00

Hey @ROB27 

Great news.

Really pleased for you slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Emz89
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on ‎23-02-2021 21:16

on ‎23-02-2021 21:16

Yay my buds are on the way
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