The SD card been in there and functioning well for months.
At first, and on a few occasions when the phone got overheated (it seems to freak out when used for navigation!), the card would be undetectable for a few minutes, but the problem somehow seemed to resolve itself.
Then the other morning the phone was just misbehaving badly, freezing, etc. I restarted it and from that point on the phone is unable to access the card.
It says that the device does not support the card. It offers the option to erase and format the card. It tries to do so, then I get an error message very briefly on the screen (I have a screenshot but seem unable to upload it here), then it goes back to saying the card is not supported by the device.
I don't have other phones to test the card with, I don't live near any o2 shops. I am in the middle of nowhere really! Buying a new card via the internet is an option, but an expensive one if the card is not the problem.
Would really like to sort this out, but the o2 guru wasn't really able to help me (we did a factory reset, etc, and finally he just suggests that I bring it into the shop, which is not a very doable option for me). Now there are none available to chat to.
The phone works fine as a phone and I can have, like 2 apps on it - but in order to function in the way it was intended (photos, music, etc) I really need more space which is why I thought it a good idea to choose a phone into which I could insert a card of any capacity!
Here are the details:
phone:Moto G 3rd generation
Android 6
SanDisk Ultra 64GB Micro SDXC1 card
error message: "attempt to invoke virtual method 'java.lang.String android.os.storage.VolumeInfo.getId()' on a null object reference"
I've never had a smart phone before this, I am very untechnical, and I am frustrated (have spent all day trying to sort this out).
Any ideas?
Thanks in advance!
