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S6 just Died

Anonymous
Not applicable

Hi Guys

           just went to my samsung s6 phone...nothing wont power on, put it on charge  no little light to say its charging. Used a different charger still nothing, have left it charging for a hour still nothing..

I got it through carphone but to work on o2 network, now what's the best course of action or anything i can try myself first

 

             thanks ab

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MI5
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If it's less than 28 days CPW will replace it on the spot for a new one.
If over that, you are best to contact Samsung for a repair http://www.samsung.com/uk/support/servicelocation/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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MI5
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If it's less than 28 days CPW will replace it on the spot for a new one.
If over that, you are best to contact Samsung for a repair http://www.samsung.com/uk/support/servicelocation/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 16
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Anonymous
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Hi jonsie
Phones as dead as a doornail no power and will not charge
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Anonymous
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each phone as its own number (not phone nubmer ) is it on the box so i know thats its mine phone when i get it fixed..
looks like i will have to take it into CPW as my local samsung is in london and i am in bedfordshire..
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jonsie
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MI5
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Some CPW shops have their own in house repair centres. They are pretty good actually.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 16
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Anonymous
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hi guys

           have found out imei number on paperwork and box, have taken pictures of phone, will remove sim.   anything else that i should do before i take it into CPW tomorrow?

 

                      and thanks for the help

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Cleoriff
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I think you have covered everything wink

Veritas Numquam Perit

Girl in a jacket
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MI5
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Sounds good to me.
Are the pictures date and time stamped?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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