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S6 email not syncing

Anonymous
Not applicable
Hi, I didn't realise for several days but 2 or so weeks ago my emails stopped coming through unless I go into my email and refresh. I've Googled this and lots of people say to go settings and accounts then under more it should say turn master sync on but it isn't an option for me, it just says sync now. Any ideas? Thank you.
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MI5
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If you can't get the default email app to work there is a dedicated Hotmail email app on Play store you can try.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie
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Which email clientvare you using? If o2 I'm afraid it has now closed down.

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MI5
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If a gmail or other email account you need to go into Settings >Accounts and open the account from there. You will see sync options. You want "Push" set if it's an option
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
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Anonymous
Not applicable
Hotmail? I'm on 02 network?
Message 4 of 7
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MI5
Level 94: Supreme
  • 143438 Posts
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  • 27490 Solutions
Registered:
If you can't get the default email app to work there is a dedicated Hotmail email app on Play store you can try.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 7
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Anonymous
Not applicable
Thanks all. I can't seem to sort it so I've downloaded the app which I didn't realise existed!
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MI5
Level 94: Supreme
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Registered:
Glad you got sorted one way or another.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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