Solved: S6 email not syncing

Anonymous · ‎11-11-2016

Hi, I didn't realise for several days but 2 or so weeks ago my emails stopped coming through unless I go into my email and refresh. I've Googled this and lots of people say to go settings and accounts then under more it should say turn master sync on but it isn't an option for me, it just says sync now. Any ideas? Thank you.

MI5 · ‎11-11-2016

If you can't get the default email app to work there is a dedicated Hotmail email app on Play store you can try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎11-11-2016

Which email clientvare you using? If o2 I'm afraid it has now closed down.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎11-11-2016

If a gmail or other email account you need to go into Settings >Accounts and open the account from there. You will see sync options. You want "Push" set if it's an option

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-11-2016

Hotmail? I'm on 02 network?

MI5 · ‎11-11-2016

If you can't get the default email app to work there is a dedicated Hotmail email app on Play store you can try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-11-2016

Thanks all. I can't seem to sort it so I've downloaded the app which I didn't realise existed!

MI5 · ‎11-11-2016

Glad you got sorted one way or another.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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