S6 Edge and useless Customer services

[Anonymous]

So I pre ordered an S6 Edge as advised by my local store because they apparently "Wouldn't be stocking them to buy on the day" which I immediately found daft but there you go.

When pre-ordering I was given a date of the 25th of March for pick up which again, found daft as the launch date is the 10th of April. Called 202 to be told it would be in store for the 10th of april to pick up. As I can't change my delivery address I chose store pick up. 

Called the store on tuesday to be told they hadn't had an update (really? A few days before a probably quite large delivery you have no information?) and that it's "likely" to be in store on the 10th and that I would recieve a text but would "Probably be in store the day before". 

Heard nothing today so called 202 again to be told that it will be dispatched tomorrow for pick up on monday?! What on earth is o2 doing? You're telling me you have NO way of tracking an order or any information to give your stores and customer services other than "Probably" and "likely"? Why are items being dispatched on their launch date? Isn't that the point of a launch date, to be launched on that day?

Does ANYONE have an answer as to when on earth I can pick this up other than "You'll recieve a text" which is just entirely last minute when you're having to arrange someone to pick an item up as the website will not allow you to change your delivery address to your own work?!

Rant over. Sorry. Just really really frustrated with this.

[perksie]

O2 can only give out the info they get from Samsung.

[Anonymous]

Same mine starts with a group of 0's so it won't track for me either.

Nice of O2 to update my tariff and send me a text at 1am

[Anonymous]

are you getting yours delivered in to store? I think the 00000000#### numbers are for in store collection... I hope lol

[gindygoo]

Hi guys, did u all get your phones as expected?

C.

[Cleoriff]

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@gindygoo wrote:
Hi guys, did u all get your phones as expected?

C.

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I think people are going to be far too busy with either

1) Their new S6.....or....

2) The phone calls to CS to ask where the heck their new phone is..:smileywink:

Mind you,its early days I suppose....I expect the forum will be full of 'where's my S6' posts later on today?

[jonsie]

To be honest I expected many more people asking where the phone was on the 10th...

[Cleoriff]

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@jonsie wrote:

To be honest I expected many more people asking where the phone was on the 10th...

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Me too....Hence my joy at the weekend away. Maybe they were all waiting for me to come back...

[jonsie]

Well us Android people are a different breed, more understanding, laid back and patience personified....well some of us

[Cleoriff]

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@jonsie wrote:

Well us Android people are a different breed, more understanding, laid back and patience personified....well some of us

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You must be talking about your good self then @jonsie ....

[Anonymous]

I got my S6 Edge with a store delivery on the 10th and my partner picked it up for me without any problems.