S4 not holding charge

Anonymous · ‎20-08-2015

Hi My Samsung S4 wont hold its charge some days i have to recharge 3-4 times a day, and thats not using it. Other times it will last all day and hold its charge, It also gets very hot, i have spoken to o2 and been told there is nothing wrong with my phone, can anyone help??

MI5 · ‎20-08-2015

Something is running the processor at full blast, that's why it's getting hot.
Have a look in the settings menu under battery usage and see what is using the most battery as a first step.
Prob a rogue app or that it needs a reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-08-2015

It certainly sounds like an app.

Have you downloaded anything recently that coincides with the problem or installed any battery saving apps?

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Bambino · ‎20-08-2015

Could it just be that the battery needs replacing?

I DO NOT WORK FOR O2

MI5 · ‎20-08-2015

@Bambino wrote:
Could it just be that the battery needs replacing?

If it wasn't getting hot too, maybe.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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