Repairs Centre

[Anonymous]

Hi All,

My HTC 0ne M9 had a fault with the heahpone jack working intermitantly but I bared with it, then the screen packed in as well. After speaking to o2 I returned it for repair. After a few days i contacted them and I was told the repair had been covered under warranty and had a new screen, vibration motor and headphone jack fitted all under warranty.I then received teh phone back a few days later with a letter stating no repairs had been carried out and it had "possible" water damage. Do I have any comeback with this as I was expecting a working phone returned now have to forl out for a new one. I have asked for a full engineers report and pictures of any water damage as  it hasnt been submerged in water and has been well taken care of

[Anonymous]

That means they havent likely repaired it. We hear this all the time on here about o2 repairs contractor. Did you take any photos of the condition of the phone before you sent it off? We always recommend you send it straight to the manufacturer

You could complain to o2

www.o2.co.uk/how-to-complain

[Anonymous]

Yup letter that came back with it stated that it was'nt reapired and had "possible" water damge from having it in my pocket when its raining or being in the bathroom when I've been in a bath. It has done neither, I did take pictures before the phone left bu the was no damage and the water indicator hasnt been triggered either, only difference on return is they have removed the screen protector. I compalined on a chat with o2 and now getting  a refurb handset for £100 which is good but still unhappy. I hoping I get the report as I am an engineer who now runs repair centers for a large multi national company (not mobiles) so will be interesting to see what they have to say , that fact I wasnt quoted a repiar price or new handset cost if the repair was chargeable was poor. 

[Cleoriff · Accepted solution]

Hi @Anonymous Have you any confirmation of the fact they told you it had been repaired with a new screen and headphone jack etc? This water damage issue is quite a common report with Anova .....If you wish to complain follow this route http://www.o2.co.uk/how-to-complain

I would give HTC a call and see what they advise http://www.htc.com/uk/support/

[Anonymous]

Hope you get it sorted my friend. Speak to HTC & im sure theyll sort it to a better resolution for you

[jonsie]

Definitely get the phone sent to HTC.....

[MI5]

More phantom water damage ??

[jonsie]

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@MI5 wrote:
More phantom water damage ??

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Christmas innit....

[MI5]

Ah yes, party bonus !

[Anonymous]

Christmas special commission innit