Repairs Centre

[Anonymous]

Hi All,

My HTC 0ne M9 had a fault with the heahpone jack working intermitantly but I bared with it, then the screen packed in as well. After speaking to o2 I returned it for repair. After a few days i contacted them and I was told the repair had been covered under warranty and had a new screen, vibration motor and headphone jack fitted all under warranty.I then received teh phone back a few days later with a letter stating no repairs had been carried out and it had "possible" water damage. Do I have any comeback with this as I was expecting a working phone returned now have to forl out for a new one. I have asked for a full engineers report and pictures of any water damage as  it hasnt been submerged in water and has been well taken care of

[anticpated]

Anovo are a joke. ;-0

You are better dealing with HTC direct. They rooted mine, accused me of doing that and then refused to process a repair. Utter cowboys.

[Anonymous]

Only proof I have was a chat transcript telling me that all parts had been replaced under warranty, specifically asked if the headphone socket had been fixed as it had been bugging me for a while and was told all parts had been replaced as "o2 doesn't carry out partial repairs". Then two days later it came through my door un-repaired with a letter. I will send a letter of complaint to o2 about it and will send the phone off to HTC for a 2nd opinion, poor service to be honest and doubt any of this will be sorted till mid January

[Cleoriff]

If you have that chat transcript this will be your basis for making a complaint. There is no doubt you have been lied to.....(make a few copies of the chat) http://www.o2.co.uk/how-to-complain

[jonsie]

It beggars belief that someone has openly lied to you without actually checking the jobsheet....

[paulbacon]

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@jonsie wrote:

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@MI5 wrote:
More phantom water damage ??

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Christmas innit....

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Wonder if they have ever claimed a waterproof phone has water damage

[jonsie]

They're unscrupulous enough to try. ....

[MI5]

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@paulbacon wrote:

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@jonsie wrote:

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@MI5 wrote:
More phantom water damage ??

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Christmas innit....

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Wonder if they have ever claimed a waterproof phone has water damage

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They could say a port cover was left open, I suppose......

[jonsie]

Act of God....flooding in the North and Scotland ....money spinner innit!

[Toby]

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@anticpated wrote:

Anovo are a joke. ;-0

You are better dealing with HTC direct. They rooted mine, accused me of doing that and then refused to process a repair. Utter cowboys.

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Hi @anticpated, please PM me with details of this so that we can investigate and rectify it fully.

[anticpated]

Sorry Toby,

There is nothing resolve. The phone has since been recovered, reset and upgraded by myself.

Someone else rooted the handset kernel as i always stuck to the lg upgrade program on the pc.

My word against a bunch of dishonest practicing mobile agents.