Repair rejection

Anonymous · ‎22-04-2015

My S4 went in for repair last week because the speaker made a funny noise when it started ringing. The phone has been in for repair on two previous occasions, once for a software issue and once for the charge point. When the phone has come back it was never wiped and had all my data, settings on it.

I got a message stating that the repair wasn't covered by the phone warranty and when I collected it was told that the phone had been routed. There is absolutely no way I have done this. I wouldn't know where to begin. No one else uses this phone.

I have the phone back and it has been wiped. I was made aware that this could happen however it seems suspicious to me that it was never wiped before and suddenly I am being told its been routed.

What is going on ?

Is it possible to tell when it was allegedly routed ?

Anonymous · ‎22-04-2015

Fed up with it now. I tried to restore it from Kies before my night shift. Normally this isn't an issue. I have factory reset and restored this phone a couple of times and in fact did it before installing lollipop. No problem.

However now none of my settings have gone back on. I'm going to have another go tomorrow, its so frustrating.

Anonymous · ‎22-04-2015

I got the phone in August 2013 so probably out of manufacturers warranty

Cleoriff · ‎22-04-2015

@Anonymous wrote:
I got the phone in August 2013 so probably out of manufacturers warranty

Samsung give a 2 year warranty on all devices @Anonymous

http://www.samsung.com/uk/support/category/mobile/mobiledevice

However @MI5 who was helping you initially... is offline and probably not back on till tomorrow so check back later about the settings issue?

Veritas Numquam Perit

MI5 · ‎23-04-2015

@Anonymous wrote:
Sorry had to go to work, in settings, about device it says a lot of things, which section do you want ?

Status then device status.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-04-2015

Device status says 'official'

MI5 · ‎23-04-2015

@Anonymous wrote:
Device status says 'official'

Then that is all the proof you need to show IT IS NOT rooted !

A rooted phone would have device status as "custom".

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎23-04-2015

Basically, they couldn't be bothered.

MI5 · ‎23-04-2015

Disgusting level of service and not the first time either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎23-04-2015

Nope, nor the last I suspect...

Toby · ‎23-04-2015

Hi @Anonymous ,

Im Toby, the community coordinator.

Feel free to send me a private message and we can have a chat about this.

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