Repair rejection

[Anonymous]

My S4 went in for repair last week because the speaker made a funny noise when it started ringing. The phone has been in for repair on two previous occasions, once for a software issue and once for the charge point. When the phone has come back it was never wiped and had all my data, settings on it.

I got a message stating that the repair wasn't covered by the phone warranty and when I collected it was told that the phone had been routed. There is absolutely no way I have done this. I wouldn't know where to begin. No one else uses this phone.

I have the phone back and it has been wiped. I was made aware that this could happen however it seems suspicious to me that it was never wiped before and suddenly I am being told its been routed.

What is going on ?

Is it possible to tell when it was allegedly routed ?

[Anonymous]

I have factory reset it since then to reinstall my stuff as they had started set up. Would this make a difference to what it said in settings

[jonsie]

No it would make no difference.  Anovo are a joke. Go to the Samsung support website and arrange a repair by people who know what they are doing.

[MI5]

Once the device status has changed there is no way to switch it back at all.

[Anonymous]

They've given me a screen shot photocopy ( just found it in the box ) which says;

CURRENT BINARY; Samsung official

SYSTEM STATUS: official

knox kernel lock : 0x0

knox warranty void: 0x1

I'm on nights so its hard to sort anything out.

[viridis]

What's more important is what your actual phone says, @MI5 will be able to tell you how to get to the screen that shows that info.
I'm not too sure but I think the 0x1 is not root anyway, I think the kernel counter was root but as I said, I'm not sure.

[MI5]

---

@Anonymous wrote:

knox warranty void: 0x1

---

That is nothing to do with rooting - that is commonly caused by someone trying to downgrade firmware.

Did you have this phone from new?

It could have been tripprd by the repairers but without proof of what it was before it will be impossible to prove but I would still go back to Samsung and tell them O2's repairers have screwed it up.....

http://omegadroid.co/wanted-knox-void-warranty-0x1/

[viridis]

Ignore that last bit, just Google it.
But I still would check the exact status of YOUR phone, and also, you said it came back wiped? @MI5 could anovo have triggered it with whatever flash they did?

[viridis]

Near tardis

[Anonymous]

Thanks, yes had from new. 

last night tonight so am going to ring the 02 shop for an update when I get up tomorrow.

[MI5]

You may wish to complain http://www.o2.co.uk/how-to-complain but I'd still be talking to Sammy too.