My S4 went in for repair last week because the speaker made a funny noise when it started ringing. The phone has been in for repair on two previous occasions, once for a software issue and once for the charge point. When the phone has come back it was never wiped and had all my data, settings on it.
I got a message stating that the repair wasn't covered by the phone warranty and when I collected it was told that the phone had been routed. There is absolutely no way I have done this. I wouldn't know where to begin. No one else uses this phone.
I have the phone back and it has been wiped. I was made aware that this could happen however it seems suspicious to me that it was never wiped before and suddenly I am being told its been routed.
What is going on ?
Is it possible to tell when it was allegedly routed ?
