04-12-2018 14:35 - edited 04-12-2018 14:36
You may have seen our Software Updates Q&A here but if not, you should check it out – it’ll explain how our team handle software updates which will hopefully clear up confusion, frustration, and common incorrect assumptions. In this thread though we’re here with a Q&A around Wifi and 4G Calling on O2, to clear up some common misconceptions and put you more in the loop around how things work at O2.
Q. What is Wifi and 4G Calling, and how do they differ?
4G Calling (also called Voice over LTE or VoLTE) lets you make calls using our fast 4G network, for a clearer voice call. If 4G Calling is available, you can just dial the number you want to call like normal. You can check 4G Calling coverage using our coverage checker.
They're two great ways to stay connected with O2. Wifi Calling can help when you can't get a signal, and both give you great quality calls. In 4G Calling areas, they work together to provide a seamless and uninterrupted experience as you move from one to another, without the call dropping.
Q. How do I get Wifi Calling?
Q. Why isn’t every device that can connect to Wifi able to make Wifi calls?
Q. How do you decide which devices get updates for Wifi Calling?
Q. Other networks support Wifi Calling on [Device X]. Why don’t you?
Q. Why don’t you have Wifi Calling on any LG devices?
Q. You have Wifi Calling on a Doro, but not the latest Huawei? Why?
Q. Why is there no ETA or further info for Wifi Calling coming to [Device X]
We hope these Q&A’s have helped explain more behind Wifi and 4G calling, and explained more around how complex the process is, hence why we’ve rarely got any ETA we’re able to share for devices we’re working on bringing this functionality to. If there’s something you feel we’ve missed, please let us know in the comments below and we’ll see if it’s something we should add.
10-12-2018 15:50 - edited 10-12-2018 15:55
Thanks for the update @Chris_K. Are there any plans to offer Wifi calling on Blackberry in future?
I upgraded recently to the Blackberry Keyone, but once I heard about Wifi calling I reverted to using my old phone because O2 don't support Wifi calling on the KeyOne (other networks do). I have poor reception at home so it would be good to know if there's any point in hanging on to the new handset, or if I wasted money on the upgrade.