Play Store not working on WIFI

[Anonymous]

Since the Marshmallow update neither my wifes or my Samsung Galaxy A3 Play Store works on WIFI. Its fine on Mobile Data but on WIFI gives a connection timed out error.

We have tried the clearing cache, data etc. I even rest my phone back to factory default and still the same.

I went to a friends house and using their WIFI the Play Store worked so it must be something to do with my WIFI setup.

My router was failrly old so I have replaced with a new Netgear WIFI router - better speed and coverage and occasionally the Play Store has worked on WIFI on my phone but not the wifes.

Has anyone any clues, help, etc. as I cannot keep using my mobile data to update the phone or get new apps and using someone elses WIFI is not an answer.

[MI5]

Is it Virgin ?

[jonsie]

I had Virgin in the UK which I believe you have/had @MI5 and there were no problems with Google Play.

[MI5]

It was Virgin that I had the problem with until I changed something on the router though.

[jonsie]

Ah ok, never a problem for me.

[MI5]

Might also be worth checking which DNS is in use.
If not Google's, change it to 8.8.8.8 and 8.8.4.4

[Anonymous]

Its Plusnet for broadband using a Netgear Router and a Samsung Galaxy A3 from O2. It all worked prior to Marshmallow upgrade.

[Anonymous]

Tried the Google DNS servers on the router - made no difference - still connection timed out retry

[MI5]

You'll have to wait for netgear or talk to your isp then.

[Anonymous]

Netgear are looking at the problem and I have also discussed with Google who are also looking at it.
Netgear stated - Although, like NETGEAR, Samsung complies to regulations and standards set by WiFi Alliance and related organizations, the fact that we are two different companies may sometimes lead to incompatibility with few services at some point due to proprietary reasons - they are now looking at how to resolve

[MI5]

Let us know please.