Re: Phone not working

Jennifer2 · ‎18-05-2021

I have a Sony Xperia that has stopped working (nothing happened prior to this, I left it charging overnight and in the morning it showed my lock screen and a fading notification bar, but I couldn't do anything so I tried to turn it off and on again). When I try to turn it on it says powered by Android, plays the Xperia animation, says Sony and shows the repair symbol. If the phone is charged this continues as a loop. Any thoughts? Thanks

MI5 · ‎18-05-2021

@Jennifer2

Try holding power and volume down for 30 secs or so until the phone vibrates.

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Jennifer2 · ‎18-05-2021

Thanks, tried that and had some vibration after a few seconds, but still only seeing the same loop as described above.

MI5 · ‎18-05-2021

@Jennifer2

Sounds like you nee to contact Sont for repair advice then.

https://www.sony.co.uk/electronics/support/mobile-phones-tablets

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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