Phone Repair

[Anonymous]

Recently sent my phone to repair, about two days later i recieved a text saying they were waiting for parts if they dont arrive in five days a new phone would be sent, its been six days and ive heard nothing from then, used the track repair option on the o2 website, and its saying repair not found ( entered details correct and tried atleast 4 times) does this mean its fixed? should i of heard something by now? any ideas? will be going to my local shop A.S.A.P but i thought id post on here for any advice, thanks

[MercedesS]

Hello @Anonymous

We just had confirmation that the Returns/Repair Tracking system should now be up and running as normal. 

Thank you all for bringing this matter to our attention. We apologise for any inconvenience this has caused.

Please let me know if there's something else we can do to help out.

Thanks @MI5 and @Cleoriff for your help 

[Cleoriff]

Good to hear it's now fixed @MercedesS Thanks for the update..

[jonsie]

Hallelujah.... I'm sure there will be no further problems.... 

[MercedesS]

Thank you guys for letting us know. You are 

Hopefully @Anonymous can check and let us know if everything is fine.

Fingers crossed!