Old sim hasn't deactivated after sim swap

[Anonymous]

Hi, I upgraded my phone recently and did the sim swap yesterday. My new sim works fine, but so does my old sim. It hasn't deactivated. I tried turning the phone off and on, and taking the sim out. How do I get it deactivated?

[Anonymous]

Maybe wait until the morning & call cs on 202 or keep trying to turn your phone &on & off as it should be deactivated if the new one is working

[viridis]

So they both working as in calling the number makes both sims ring?

[Anonymous]

Oh no, they're different numbers.

[viridis]

Then it wasn't a sim swap,

[Anonymous]

Is the old sim your own number or the new number? Sounds like the swap hasnt completed properly

[Bambino]

If they're different numbers you couldn't have done a sim swap.

[viridis]

There should be 1 number in an upgrade, the swap is to transfer it to the new SIM card.
You need to call customer services first thing.

[Anonymous]

Did it go through as an upgrade or a new contract

[Anonymous]

I'm positive it was. I followed the instructions that came with my new sim, advising me to go to swapmysim. There I followed the instructions. I got a new number with this sim.