O2 billing

[Ben1]

So I want to make a purchase on Google play store with o2 billing but it keep on getting decline can anyone help

[Anonymous]

@Ben1 Are you inputting the correct details? 

https://www.o2.co.uk/charge-to-mobile

[Cleoriff]

@Ben1

If you follow these instructions you should be fine.....

On Android:

1. Choose what you want to buy on Google Play and go to buy.
2. Go to the ‘Payment Methods’ window. It should appear automatically. If not, go back to the window with the ‘Buy’ button and open the dropdown menu by tapping the arrow next to the price.
3. Choose ‘Use O2 Billing’, follow the steps and then enter your details and save as your payment method.

On iPhone:

1. Go to the App Store.
2. Scroll down to the bottom of the screen and tap your Apple ID.
3. Tap ‘View Apple ID’ and sign in.
4. Go to ‘Payment Information’.
5. Select ‘Mobile Phone’.
6. Tap ‘Use This Mobile Number’.

If your payment is being declined there could be a problem with your card, or the system may be having problems.

I suggest you try again tomorrow .....

If you are still having issues then contact customer services https://www.o2.co.uk/contactus

[Jessiep123p]

Call customer services and just make sure there is not a bar on your account that would stop you from doing this  

[EmilieT]

Hey @Ben1, did you manage to finalise your purchase with the advice above? Please do let us know if you're still experiencing issues with this