Note 3 won't connect to home sky wifi

[Anonymous]

My note 3 will connect to every other wifi but my home one, it did do but has stopped recently after I think a soft ware update on the phone. I've had a new hub from sky, and everything else works ok on this. I've tried everything on the net I can find including a factory reset, which was a pain having to download all the apps again as it didn't transfer them back from the back up I saved. 02 have said return the phone for repair, but last week it started working again for no reason. Now it's gone off again and still I've done nothing to the phone. 02 so called in store Guru said he could do nothing to help which was a waste of and hour. So if he couldn't do anything what's to repair? Never had this trouble with my iPhone 5. Love the phone just with it would work as it's suppose to. On line chats were useless also.

[Anonymous · Accepted solution]

I'd agree with @MI5 on this, try connecting to the router with the security disabled and build up from there. Would appear to be an issue with the router rather than the device if it connects elsewhere.

My old S4 had a tendency to disconnect from my BT Homehub, but that came down to interference from multiple neighbours routers, so changing the channel it operates on (if you can do that with a Sky hub?) may also help? Oh, and the 5Ghz band is less used, so less likely to have interference.