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Not registered on network

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Anonymous
Not applicable

‎22-04-2013 21:10

‎22-04-2013 21:10

I have a samsung galaxy note, today it suddenly lost signal and when I try to make a call I get "Not registered on network" I went to the 02 shop where they gave me a new SIM card but I am still having the same problem, every now and then when I restart my phone I get signal and I think its fixed but then next time I pull it out my pocket its gone 😕 does anybody have a solution or suggestions for this?? 

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MI5
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‎22-04-2013 22:03

‎22-04-2013 22:03

@Anonymous wrote:
this didn't help my problem and i have lost all my settings 😕

Settings are easy to get back, however this proves a phone fault so I wouldn't worry about your lost settings. Get the phone in for repair.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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‎22-04-2013 21:15

‎22-04-2013 21:15

Have you had a look at this to see if there are any problems in your area

http://status.o2.co.uk/

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Anonymous
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In response to Anonymous

‎22-04-2013 21:21

‎22-04-2013 21:21

damien1, i have had a look there are no problems im my area, the girlfriends SIM will not work either but mine works in her phone?? also it put its self in "safe mode" and that seemed to be when the problem started..
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Anonymous
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In response to Anonymous

‎22-04-2013 21:22

‎22-04-2013 21:22

Have you tried resetting it

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Anonymous
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In response to Anonymous

‎22-04-2013 21:23

‎22-04-2013 21:23

do you mean a hard reset?
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Anonymous
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In response to Anonymous

‎22-04-2013 21:24

‎22-04-2013 21:24

yes

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MI5
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‎22-04-2013 21:25

‎22-04-2013 21:25

Do you mean it goes into safe mode without you doing anything or when it boots up it boots into safe mode?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

‎22-04-2013 21:26

‎22-04-2013 21:26

I have not hard reset... and it goes into safe mode with out me doing anything and it also has booted into safe mode...
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Anonymous
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‎22-04-2013 21:27

‎22-04-2013 21:27

when i boot it i get a notification that says" No Service - Selected network (02-UK) not available"
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MI5
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‎22-04-2013 21:31

‎22-04-2013 21:31

I think a hard reset would be my next step too. Back up if you can first or at least copy any photos, videos to your PC or SD card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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