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Level 1: Joiner
Posts: 4
Registered: ‎22-11-2018

Nokia 5.1 Android One and o2 sim

Every single power on the Phone ask to save the Sim APN selection choice of 2 APN's, I have to reselect and save every single time.

 

Does any one know if this is a Nokia Fault or an O2 fault

 

Thanks for any help

Posts: 87,639
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: Nokia 5.1 Android One and o2 sim

Sounds like an firmware issue.
Is there not a tick box to save your settings?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎22-11-2018

Re: Nokia 5.1 Android One and o2 sim

Yes, I click save every single time, its really annoying having to do this and the encryption unlock pin and the dekstip pin to login so you can then use Bio print

Posts: 87,639
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: Nokia 5.1 Android One and o2 sim

Is check for any firmware updates then speak to Nokia.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎22-11-2018

Re: Nokia 5.1 Android One and o2 sim

I've looked on the Nokia websites for firmware but no new firmware is listed?

 

I will check again.

Posts: 87,639
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: Nokia 5.1 Android One and o2 sim

Also check on the phone or join the developers program for advanced updates.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎22-11-2018

Re: Nokia 5.1 Android One and o2 sim

no firmware updates on website and no developer program on phone?

 

nokia say its the sim? works ok when I put it back in the old Microsoft windows phone.

 

 

Posts: 87,639
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: Nokia 5.1 Android One and o2 sim

Pop into your local o2 shop and they’ll swap sim for free for you to try.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)