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Level 1: Joiner
Posts: 30
Registered: ‎18-01-2017

Voicemail Number Unknown

Ive just bought an S7 a few hours ago. Its coming up Voicemail Number Unknown, when i click it already has 901 in it i cant change it to anything else to change it back to 901. Ive cleared the phone data and cache and it goes untill i restart the phone and it appears again. Ive tried dialing 1750 and 1760 but when i do it just beeps a few times and disconnects the call.
Posts: 87,550
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Voicemail Number Unknown

Where did you get the phone?
Is it an O2 phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 30
Registered: ‎18-01-2017

Re: Voicemail Number Unknown

Yes contract from o2 store
Posts: 87,550
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Voicemail Number Unknown

OK good.
Is your sim active, ie can you make calls OK?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 30
Registered: ‎18-01-2017

Re: Voicemail Number Unknown

Yes everything is working fine apart from this issue
Posts: 87,550
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Voicemail Number Unknown

Open Phone app.
Press MORE.
Press Settings.
Press Voicemail settings.
Press Voicemail number - does this say 901?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 30
Registered: ‎18-01-2017

Re: Voicemail Number Unknown

It does, when i click to change delete and put 901 again it says no changes made, try to change it to 123 or my mobile number and it says change unsuccesful. Its rather anoying.
Posts: 87,550
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Voicemail Number Unknown

It's OK, it should be 901, so that's fine and o2 software doesn't allow any changes.
Have you logged into Tugo on phone or on another device?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 30
Registered: ‎18-01-2017

Re: Voicemail Number Unknown

Tugo was on the iphone i upgraded earlier on to the s7.
Posts: 87,550
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Voicemail Number Unknown

Ah, It sounds like the Tugo voicemail bug.
Log into Tugo on new phone and turn off vm in settings. Log out of Tugo and restart phone then dial 1750 to turn on vm.
Should sort it out.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)